"Management has been so impressed
with the quality of information and speed that we have
been able to provide answers to their questions, that
they are contemplating dropping hardware support on
all of our Sun hardware. We feel confident
that with On-Line! Detective in our corner the users
will not notice a decline in service. Talk about
return on investment!!"
Kevin Boyd - BP Exploration Alaska
"Super Product! The On-Line!
Detective for Sun saved me troubleshooting time over
and over. It also helps me with training
Jim Scheller - Hewlett Packard
"SoftTech Solution’s On-Line!
Detective is an invaluable source of information on
Sun products. The research time saved by having
so much information in one place and no more then a
few clicks away makes the Detective my force multiplier."
Phillip Lloyd - NCR
Service Product Manager-Sun Hardware
Information Technology Information Services
"The On-Line! Detective provides
us the inside view without opening the cover of our
Sun equipment. We use it to sanitize
part numbers and the purpose of those sometimes obscure
pieces found in the variety of Sun workstations and
servers we support. I can't count how many visits to
the client's desk (or the server room) it's prevented.
The bonus tips section has helped in a quite few situations.
SoftTechs' expediency in providing us with the latest
hardware details as new hardware is released is a testimony
to their dedication to the product. The On-Line! Detective
is our "Sun Hardware Reference Manual"; System
Administrators in a Sun shop without it are just plain
missing out on a lot of valuable, time saving information!"
Rick Lantaigne - Nortel Networks
DES-CRK Projects Coordinator
"Since going to self maintenance,
we have conservatively saved 60% maintenance costs on
our Sun hardware by utilizing Soft Tech Solutions "On-Line!
Detective" and their vast resource's for replacement
parts. They are a friendly and responsive organization!"
Dennis Isken - MSX International Inc.
"I recently used the Detective to
troubleshoot an Ultra 2 in under 5 minutes. Without
the Detective I am sure it would have taken most of
an hour... The Detective is a must!"
- Tyler Hile, Senior Technician
"It is the only technically rich resource
that is in existence today.... At Paladian
we offer warranties on our products and free technical
support for life to our end users...the hidden
secret is that I use the On-Line! Detective to provide
this technical support that our customers have come
to depend upon us for." - Kevin Dawley,
"When I first started working at Paladian
Technologies, I couldn't troubleshoot a PC. Now I build
and test the most sophisticated Sun systems every day."
- Greg Walters, Junior Technical Sales Representative
"I would say that it saves me at least
two thirds of the time that it used to take
us in ordering parts for Sun systems. It is
a vast improvement from Sun's Field Engineering manuals
that we used to use and the GUI is very easy to use
(especially at 03:00am in the morning!!!!). "
David Bennett - StorageTek
Team Leader of Customer Service Engineers
"As a Sales Rep new to the business, I
have found the Detective to be an invaluable tool
in my own personal learning curve. I use the Detective
every day, and I know that it has both increased my
knowledge and sales."
Bill Caulfield - North American Systems International
"I took my first Sun call the other day and
had to replace a system board on an Enterprise 250.
Having never seen the inside of one of these
machines I relied on your software to get me through
it. Your software took me step-by-step
through the removal and replacement of the
system board and had me in and out of the customers
site in 40 minutes."
Mike Macdonald - Elite
"Our Sales Team used to tie up our tech team
with configuration, cross-reference, and system compatibility
questions. Now that they have started using
the Detective those questions have virtually gone away.
Thanks for the effort your team put into the detective!"
Ron Leix - NovaStar Solutions
"We are particularly impressed with the illustrations
and the parts information and had the opportunity to
put the parts information to use during our successful
Mars Pathfinder Mission. A disk drive
on a Sun SPARCstation 10 Workstation® failed and
an exact replacement drive from our inventory was not
available, however, the On-Line! Detective listed
a substitute that we had in stock enabling us to restore
the system to operation in a minimal time."
Harry Beasor - OAO Corporation
Jet Propulsion Laboratory
"I have been to many Sun hardware classes,
and also subscribe to the Sun FE Handbooks®, but
your product stops me from searching from manual to
manual for answers."
Mike Quick - ABB Process Analytics Inc.
"The On-Line! Detective brings competence
to any person working with Sun hardware. It
lets you know which parts are compatible with which
machines and allows you to reference X-Options or part
numbers. With up to date pictures and diagrams even
a novice can operate like a pro. Everything
is easy to locate in the Detective which is why I recommend
it to anyone that works with Sun."
Armando Perez - Elarasys
"We've been using the On-Line! Detective product
here for about four months now and have found it to
be an extremely useful tool in the Sun Solaris
space. I have two fairly junior system administrators
who use it both on the job and as an offline training
tool. The GUI is nicely laid out and easy to navigate.
The parts list is indispensable. I was even able to
find an obsolete part number that our Sun rep. was unable
to come up with. The Detective is loaded with useful
information, easy to deploy and use and inexpensive.
A rare combination in this business. I would
highly recommend it."
Michael L. Reed - Harvard University
Manager, Technical Services
"You cannot be an effective Reseller
of Sun equipment and not use this tool."
Mark Hekimian - The CIT Group
"I would like to let you know how much we
have been using the On-Line! Detective for Sun. As a
help desk, having quick access to information is a necessity.
We have all found that the organization of the databases
has made finding that information much easier than referring
to books. The setup is straight forward so updates
are easy to install. Using the hypertext makes finding
reference material fast."
Darragh Nagle - Grumman Systems
"This is a product that I purchased for all the
GD techs that support Marine Corps Systems and the feedback
I have received from the techs is that this product
is the best thing they have seen since ice tea.
For Field Service Technicians, On-Line! Detective provides
the means of accessing critical information in seconds
and resolving hardware problems in minutes. This diagnostic
support tool allows techs to pinpoint problems before
opening the chassis.
For System Administrator's the On-line! Detective for
Sun provides critical information concerning the hardware
and operating system specifically designed for system
administrators. The Detective offers a Solaris mode
that offers solutions for system crashes, Solaris troubleshooting,
components configuration, disk array and raid device
set ups, upgrade an OS and much more. The Detective
gives diagnostic support to determine hardware, Solaris,
or network problems."
Vern Hughes - General Dynamics
Deputy Program Manager