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    > On-Line! Detective®> Product Detail
 
   
  Product Detail

The Efficiency of the Detective

Information within the On-Line! Detective is organized under 8 major navigational Tabs. Four of these Tabs are dedicated to specific Sun hardware types: Workstations, Servers, Arrays, and Netras. The other four Tabs are Components, Technology, Solaris, and Troubleshooting. These Tabs are designed to provide the fast access to information. Within the pages of the Detective are multiple links that lead to more useful information on other pages. These links are extremely beneficial to find the needed information.

There are 5 primary areas:

  • Sun Workstations & Servers
  • Sun Solaris Module
  • Sun Technology Module
  • Sun Parts Module (Components)
  • Sun Troubleshooting
  • Sun Workstations & Servers

    The system-level menu structures are similar for each system. This makes navigation very intuitive and easy to learn. Each new system the user encounters suddenly becomes less intimidating because the structure and display of the information is consistent. Every system menu has three distinct areas, each of which afford the user a means to navigate to more detailed information. Regular FTP updates ensure that the latest system information is always available.

     

    Photographs

    There are multiple photos and drawings of each system, these include: top, rear, front, open, exploded, and a left or right ‘open chassis’ view. These photos and drawings have ‘hot spots’ that provide pop-up menus with hyperlinks to more granular information. Information includes part numbers and their descriptions, component removal and replacement procedures, configuration rules & guidelines, troubleshooting and much more. All related information is just a click away and will save you a lot of valuable time.

    V240 Main Menu
     
    Exploded View
     
    Component ID
     
     
     
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    Service personnel can effectively support unfamiliar systems because of the Detective’s structured design. For many users, the Detective eliminates the need for specific system training. A user can solve problems more effectively with the Detective at their fingertips.

     

    System Specific Menu

    Each system has a menu with multiple points of entry. System specific menus may include:
    Alphabetical Index
    Sun System Overview – ideal for quick orientation or self-paced training
    Sun System Configuration Rules & Guidelines
    Component removal and replacement instructions for every component
    System Specific Troubleshooting Methods and Techniques
    System Specific Administration Module (ideal for Admins and Techs alike)
    System Specific listing of all compatible parts (cross-referenced too)
    FAQs – A list of frequently asked questions and answers
    Related Links Menu

     

    Alphabetical Index

    Each system has a detailed alphabetical Index with integrated hyperlinks connecting the user to all information pertinent to that system. The links will guide the user to all menu headings, charts, graphs, parts, drawings and related configuration and operating information.

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    Sun System Overview

    Most systems incorporate a comprehensive Overview covering all aspects of the systems architecture. The Overview provides an introduction to each component type in every system. Every component has detail to the most miniscule attribute and nuance. In fact, they are the modules SoftTech Solutions and other Sun Trainers utilize in classroom training.

    ALOM Menu and Index
     
    Memory Interleaving
     
     
     
     
     
     
     
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    Sun System Configuration Rules and Guidelines

    Each system in the Detective has complete coverage of every component’s rules and guidelines within that system. A comprehensive table shows all of the rules, guidelines, system specifications, part numbers and links to more detailed configuration considerations.

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    Sun FRU (Component) Removal & Replacement Procedures

    Every component that can be replaced in the field has detailed, step-by-step procedures for its safe removal and replacement. These steps include links to photographs depicting proper location and handling techniques. The documentation includes notes, cautions and warnings, relevant to safe removal and installation techniques, such as electrostatic discharge. These documented procedures are exceptional resources for QS, ISO and FDA documentation requirements.

    The Detective provides step-by-step procedures for fast and safe removal and replacement of every component for each Sun workstation and server. Notes offer users suggestions to minimize risk and provide ‘tips’ from experienced professionals to save time and ensure safety.

    Removal Instructions
     
    Step-by-Step Procedures
     
    Testing Compontents
     
     
     
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    Sun System Troubleshooting

    Each system has an exclusive troubleshooting menu, specifically designed to each system’s architecture, characteristics and related configuration capabilities. The troubleshooting options include LED interpretation, component troubleshooting, tips from actual field cases, infrequently used troubleshooting techniques, specific diagnostic routines and troubleshooting flowcharts.

    PRTDiag
     
    Disk Drive Error Menu
     
    OBP Test Menu V880
     
     
     
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    Sun System Administration

    Many of the more complex systems have specific System Administration Modules, such as the Sun Fire servers. These modules not only provide essential orientation information but detailed information on setup, configuration, installation and other aspects of system interface. Systems with unique Administration Modules include: Sun E10K Administration, Sun Fire Administration and Sun’s “Lights Out Management” (LOM) Administration. These modules make it far easier for a Sun Technician or Sun Administrator to understand and support every Sun system.

    Keyswitch Transitions
     
    Accessing System Controller Main Menu
     
    Command Breakdown for Easy Understanding
     
     
     
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    Sun Part Number Lookup & Cross-Reference

    Every system has a complete listing of parts that are compatible for internal use. This part list includes descriptions, “7-digit” and “X-Option” part numbers. Furthermore, these two part types are cross-referenced to each other. Major components also have hyperlinks which transfer the user to more detailed information including; part type, system compatibility, configuration notes, compatibility notes, OEM part number, detailed drawing, relevant jumper settings, scan rates & frequencies, and much more.

    U60 Disk Drive Options
     
    Part Detail
     
    Graphics Card Detail
     
     
     
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    Frequently Asked Questions

    Each system has its own FAQ’s garnered from user sites, classroom training and Detective users. The Detective also provides a more comprehensive listing, with thousands of FAQ’s.

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    Related Links Menu

    A menu of related links is provided for every system in order to help facilitate access to other commonly used types of information, such as: third-party parts, SCSI information, a Glossary of technical terms or the OpenBoot PROM.

    Device Tree Top Level
     
    Multiple Target Detail
     
     
     
     
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    Sun Solaris Module

    The Solaris Module (Tab) provides step-by-step directions for the various installation methods of Solaris 2.6, 7, 8, & 9. The screen captures in the Detective contain notes from experts and tips for a more effective and expedient installation. Users have printable forms and worksheets to ensure smoother installation and upgrades.

    Pre-install Form
     
    Solaris Upgrade Info
     
    Solaris Jumpstart
     
     
     
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    The Detective also has a complete Solaris 9 Certification program to help guide users from the Fundamentals of Solaris all the way through preparation for the Solaris II Certification Exam. This section alone has more than 1,600 pages of structured information including: questions, examples, screen captures and exercises.

    Solaris Certification Menu
     
    UnixTest.com
     
     
     
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    Information pertaining to all aspects of Administration can be found within the Sun Solaris Module. A user will also discover information on Admintool, Panic, Patches, start-up and shutdown, file system administration, the UNIX File Structure, and everything on the OpenBoot PROM.

    Topics are always being added to every Module. Here is a sample of topics currently addressed in the Detective:

  • Backup and Recovery
  • CDE
  • Commands
  • Crashes
  • Device Administration
  • Devices
  • Disk Management
  • Editors
  • File management
  • Jumpstart
  • Management Console
  • Monitoring and Tuning
  • Name Services Network Environment
  • NFS
  • OpenBoot
  • Package Administration
  • Panic
  • Patches
  • Processes
  • Security
  • Shells
  • Solaris Certification Preparedness Tutorials
  • Solaris Installation
  • Users
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    Sun Technology Module

    This Sun Technology Module (Tab) is dedicated to the variety of technologies employed in Sun environments. The detailed information will include various cables and connectors, Ethernet, Fibre Channel, Fire Wire, NVRAM, OpenBoot PROMs, RAID, SCSI, UltraSPARC I, II, & III, USB, a Glossary of technical terms, and a complete listing of UNIX and Solaris Commands.

    Forth Toolkit Menu
     
    RAID Detail
     
     
     
     
     
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    Sun Parts Module (Components)

    The Sun Parts Module (Tab) provides users with the means to query the database of parts in numerous ways. The parts can be located by Type, such as: Ethernet, Graphics Card, Disk Drive, or by their “7-digit” or “X-Option” part number. These results will provide hyperlinks offering more granular detail. The Detective also provides a sizeable listing of third-party parts, including disk drives, memory, cables, as well as Ross CPUs for the older SPARC systems.

    Master Part List
     
    System Board Detail
     
    Graphics Card Detail
     
     
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    Sun Troubleshooting

    The Sun Troubleshooting Module (Tab) offers numerous methods to troubleshoot a Sun environment. A user’s skills or comfort level will dictate the options available. There are three primary points-of-entry for troubleshooting with several options including:


    System Specific Troubleshooting

    One approach to troubleshooting is to begin with the system in question. This section provides customized, system-specific troubleshooting options and techniques for each system’s unique capabilities.

    • OBP
    • Flowcharts
    • Database of problems and resolutions
    • Jumper Settings
    • Keyboard & LED Interpretations
    • Much more

    System Specific Troubleshooting Menu
     
    Detailed Flowcharts with Hyperlinks
     
    VTS Main Menu
     
     
     
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    Sun Troubleshooting Techniques

    This section under the Troubleshooting heading allows for a more generic “component-level” method to troubleshooting. Here the user is given the ability to peruse flowcharts to logically deduce and pinpoint the origin of a problem.

    • Component Troubleshooting
    • SCSI & Fibre Troubleshooting
    • Component and System troubleshooting flowcharts
    • Port Testing
    • Monitors
    • Much more

    Troubleshooting Tab
     
    Core File Analysis
     
     
     
     
     
     
     
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    Sun Troubleshooting Routines

    Users with a variety of skills have utilized the Detective and have also acquired preferences for troubleshooting. The different methods for beginning the users’ troubleshooting task is provided inside this section.

    • Open Boot Diagnostics / Forth Toolkit
    • Blank Screen
    • Lights Out Management (LOM)
    • Sun Fire Troubleshooting Methods
    • Enterprise Troubleshooting Methods
    • Much more

    Laptop as a Dumb-Terminal
     
    Removing a Board from Poweron
     
    USB Keyboard Commands
     
     
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