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    > OnLine! Detective® > Press Releases
 
   
  Latest News

SoftTech Solutions' On-Line! Detective Helps Fujitsu Deliver Wall-to-Wall Customer Service
Montreal IT Firm to Private Label Michigan Software Geared for Sun Microsystems, Solaris
XS International of Atlanta to Private Label Auburn Hills, MI Software for Sun, Solaris Operating Systems

SoftTech Solutions' On-Line! Detective Helps Fujitsu Deliver Wall-to-Wall Customer Service

Knowledge Base of Issues Related to Sun Computing Environments Makes Fujitsu Personnel More Responsive to Customer Needs

AUBURN HILLS, MI -- SoftTech Solutions today announced that On-Line! Detective(R), an extensive knowledge base of information related to Sun Microsystems computing environments, helps hundreds of Fujitsu Computer Systems Corporation system administrators, field technicians, and help desk personnel quickly resolve the problems their customers encounter. The Detective helps Fujitsu deliver on its commitment to the highest-quality "wall-to-wall" customer care in the industry while providing Fujitsu with new multi-vendor enterprise service (MVES) capabilities.

The On-Line! Detective is also effective for use with Fujitsu PRIMEPOWER(R) servers that utilize SPARC64 processor technology, designed and manufactured by Fujitsu. The servers provide high performance and reliability for Solaris applications. Fujitsu PRIMEPOWER(R) service personnel now have access to the Detective's vast knowledge base in seconds with only a few clicks of the mouse.

"When our customers have a problem, we want to solve it, whether the problem is with our systems or someone else's," said Don Klenner, senior vice president, customer service and support at Fujitsu Computer Systems Corporation. "The On-Line! Detective is an important enhancement to our great service offering. It has improved our overall maintenance and service effectiveness and the speed with which we can help our customers resolve many of their issues. The Detective will also help us control training expenses even as we improve the performance of our personnel."

The On-Line! Detective(R) is an extensive knowledge base with detailed information on all hardware, OS, technology, and connectivity issues relevant to the SPARC server environment. Detective is clearly organized, easy to use, and portable, making it perfect for field technicians.

"Our extensive knowledge base provides Fujitsu personnel with access to everything they want to know about Sun SPARC-based hardware and the Solaris environment," said Paul Violassi, president and CEO of SoftTech Solutions. "We look forward to working with Fujitsu to continue to enhance the On-Line! Detective and provide additional ways that Fujitsu can meet the needs of its customers."

About SoftTech Solutions:
LLC SoftTech Solutions is a developer of on-line diagnostic tools, technical documentation and training for field service technicians and system administrators. Since 1995, the Auburn Hills, Michigan based company has been devoted to producing its On-Line! Detective(R) for Sun, a tool used by system administrators and hardware technicians who support Sun Microsystems computing environments.

SoftTech currently supports thousands of customers in 26 countries. For more information, please visit www.itsupportal.com or e-mail paulv@stsolutions.com.

Fujitsu and PRIMEPOWER are trademarks or registered trademarks of Fujitsu Limited in the United States and other countries. On-Line! Detective is a registered trademark of SoftTech Solutions LLC. All other trademarks are the property of their respective owners.

Montreal IT Firm to Private Label Michigan Software Geared for Sun Microsystems, Solaris

AUBURN HILLS, MI -- SoftTech Solutions LLC announced Tuesday Montreal-based DigiDyne Inc. will private label its On-Line! Detective® for Sun.

Through its Support and Professional Services line of business, DigiDyne will be distributing the Detective as "Parasol." The product is geared to serve as a structured knowledge base, troubleshooting and training tool for those who support, manage and/or maintain products within the Sun Microsystems and Solaris computing environments.

"Parasol will provide our customers with a greater level of autonomy by giving them access to a wealth of information, allowing them to effectively troubleshoot, diagnose and repair their Sun environment," said Albert Poole, vice president of DigiDyne Inc. "We enhance the power of Parasol with our own knowledge and experience, backed by years of managing hundreds of support contracts, for businesses of all sizes, including large multi-nationals and numerous government departments at the municipal, provincial and federal levels.

"Combined with our bilingual (English/French) 24/7 help desk, vast parts inventory and our Solaris system administrators, DigiDyne brings an efficient, cost-cutting solution to the table here in Canada."

Since 1981, DigiDyne has been committed to improving customer business profitability and performance while simplifying IT operations. With branch offices in Laval, Quebec City, Ottawa and Toronto, the Canadian company specializes in highly practical, standards-based and scalable IT solutions that meet its clients' needs and budgets for today and tomorrow.

"This will prove to be a very effective solution for end-users," said Paul Violassi, president and founder of SoftTech. "We have hundreds of data centers utilizing the Detective today. DigiDyne's solution provides the immediacy of parts, telephone support and any deep technical expertise the end-user may require. I have been most impressed with their 'on-demand' service capabilities."

SoftTech Solutions is a developer of on-line diagnostic tools, technical documentation and training for field technicians and system administrators. Since 1995, SoftTech has been devoted to producing its On-Line! Detective for Sun, a tool used by system administrators and hardware technicians who support Sun Microsystems computing environments.

SoftTech currently supports thousands of customers in 26 countries.

Contact Information:
Paul F. Violassi
p: 248.475.4758 X230
f: 248.475.5757
paulv@stsolutions.com
itsupportal.com

 

XS International of Atlanta, Global Provider of IT Support to Private Label Auburn Hills, MI Software for Sun, Solaris Operating Systems

AUBURN HILLS, MI -- SoftTech Solutions LLC, based here in Metro Detroit, announced it forged a new partnership with XS International Inc.

Starting immediately, Atlanta, Ga.-based XS will private-label SoftTech's On-Line! Detective® for Sun through its X-party(SM) Maintenance & Support service line. The product will be labeled X-party(SM) KnowledgeCare. It offers a structured knowledge base for those who support, administrate or maintain Sun Microsystems or Solaris® operating environments.

"X-party(SM) KnowledgeCare will provide all the information our customers need to safely and effectively troubleshoot, diagnose and repair their Sun environment," said Todd Bone, CEO of XS International Inc. "We wrap our 24/7 telephone support, on-site parts and training around this knowledge base for a customized solution called ImmediateCare. As a result, the support they receive is superior to anything the OEM can provide, while saving on maintenance and support costs."

"This will prove to be a very effective solution for end-users," states Paul Violassi, president and founder of SoftTech. "We have hundreds of data centers utilizing the Detective today. X-Party's solution provides the immediacy of parts, telephone support and any deep technical expertise the end-users may require. I have been really impressed with their 'on-demand' service capabilities."

XS International, Inc. provides customers with IT services that lower the total cost of ownership. Through X-party(SM) Maintenance & Support (www.xparty.com), XS provides support 24 hours a day, seven days a week. Since 1990, XS has specialized in refurbished enterprise computers, system maintenance and asset recovery services. XS has over 3,300 customers in 65 countries and is headquartered in Atlanta, GA, USA, with offices in the United Kingdom, Brazil and New Zealand.

SoftTech Solutions is a developer of on-line diagnostic tools, technical documentation and training for field technicians and system administrators. Since 1995, SoftTech has been devoted to producing its On-Line! Detective for Sun, a tool used by System Administrators and Hardware Technicians who support Sun Microsystems computing environments.

SoftTech currently supports thousands of customers in 26 countries.

Contact Information:
Paul F. Violassi
SOFTTECH SOLUTIONS
p: 248.475.4758 X230
f: 248.475.5757
paulv@stsolutions.com
itsupportal.com

Philip Mowris
XS SOLUTIONS
Director of Marketing
d: 678.537.4105
w: 770.740.0040 x105
f: 770.740.0121